Refund policy

Return and Refund Policy

Valid for 90 days

Thank you for your purchase. We want you to love your product, but if something isn’t right, this policy explains how to proceed.

Return Period

You may request a return or refund within 90 calendar days from the date of purchase.

Return Requirements

For a return to be accepted, the product must meet the following conditions:

  • Be unused and in the same condition in which it was delivered.
  • Be returned with its original packaging, complete and undamaged.
  • Include proof of purchase, such as an invoice or order number.

We do not accept returns for products that have been used, modified, or damaged due to misuse.

Return Shipping

The customer is responsible for the shipping costs associated with the return.

We recommend using a shipping service that provides tracking, as we cannot guarantee receipt of the product if it is lost in transit.

Refunds

Once we receive and inspect the returned product, we will notify you by email whether your refund has been approved or rejected.

If approved:

  • The refund will be automatically processed using the same payment method used for the original purchase.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 30 days of delivery. We will offer you one of the following options:

  • A full refund, or
  • A replacement product at no additional cost.

In these cases, we will cover all related expenses.

Exceptions

This policy does not apply to products purchased through:

  • Final sale discounts.
  • Special promotions clearly marked as “No Returns.”

Returns or refunds will also not be issued for requests based solely on delays inherent to the Christmas season, as explained above.

International Coverage

This policy applies to all of our customers, regardless of their country of residence.

We comply with applicable e-commerce and consumer protection laws in the jurisdictions where we operate.

Need Help?

If you have any questions or need assistance with a return, please contact us at snowbrickks@gmail.com with your order number and the reason for your return.

We’re here to help.